Account Deletion Policy

Last updated: 16 July 2026

This Account Deletion Policy explains how you can delete your LegalPrime account and the data associated with it, what happens when you do, and how long the process takes. LegalPrime is operated by AnantaTech Hub Private Limited. This policy works alongside our Privacy Policy and Terms & Conditions.

1. Who can request deletion

Because a LegalPrime workspace belongs to a firm, an account-deletion request must come from an authorised administrator/owner of that firm. If you are an individual user (for example, an employee added by a firm), your access is managed by your firm’s administrator; contact them to have your user account removed.

2. Export your data first

Deletion is permanent. Before requesting it, export any records you want to keep — matters, clients, documents, invoices, payroll and reports — using the export tools in the app. Once deletion is complete we cannot recover your data.

3. How to request deletion

You can request deletion in either of these ways:

• From within the app, using the account/settings option to delete the workspace (where available), or
• By emailing contact@legalprime.app from your registered administrator email with the subject “Account Deletion Request” and your firm name.

To protect your firm, we may verify that the request genuinely comes from an authorised administrator before we proceed.

4. What gets deleted

On a confirmed deletion request we remove your workspace and its Customer Data — including matters, client and contact records, documents, employee and payroll data, attendance, invoices and expenses — along with the user accounts in that workspace, from our active production systems.

5. Timeline

After we confirm your request, deletion from active systems is generally completed within 30 days. Residual copies in encrypted backups are overwritten in the ordinary backup-rotation cycle (typically within a further 90 days), after which they are no longer retained.

6. What we may retain

We may retain a limited amount of information after deletion where the law requires it or where we have a legitimate need — for example, invoices and transaction records for tax and accounting compliance, and minimal records needed to resolve disputes, prevent fraud or enforce our agreements. Such retained data is kept only for as long as necessary and is not used to provide the Services.

7. Effect of deletion

Deleting your account ends your subscription and your right to use the Services. Deletion does not by itself entitle you to a refund; refunds are governed by our Refund & Cancellation Policy. Deleted data cannot be restored.

8. Contact us

For any question about deleting your account or data, contact us at contact@legalprime.app. We aim to respond within one business day.